Last updated: July 20, 2026
Hot Tub Superstore (“we,” “us”) respects your privacy. This policy describes information collected through this website and how we use it. Information collected during in-person transactions at our stores may also be governed by separate notices provided at the time of the transaction, including financing disclosures. Third-party sites we link to collect information under their own policies.
What we collect
- Information you provide — such as your name, phone number, email address, the store location you select, and the details of your inquiry when you submit a form on this website, request a quote, schedule service, or apply for financing. If you apply for financing, the application is processed by our financing partners under their own privacy policies and disclosures.
- Information collected automatically — standard server logs (pages requested, browser type, IP address) used to keep the site working and secure, plus analytics and advertising measurement described below.
How we use it
- To respond to your inquiries, provide quotes, and schedule deliveries, installations, and service appointments.
- To follow up on your requests by phone, email, or — with your consent — text message.
- To verify identity, prevent fraud, detect security incidents, and protect against unlawful activity.
- To operate, secure, improve, and measure this website and our advertising.
Who we share information with
Depending on what you request, we may share your information with:
- Financing providers, to process a financing request you initiate.
- Delivery, installation, and service scheduling partners, where needed to fulfill your order.
- Fraud-prevention and identity-verification providers.
- The service providers who host this website and operate our customer-relationship, messaging, and email systems.
- Our professional advisors, such as attorneys and accountants.
- Government agencies or courts, when required by law.
- A buyer or successor if Hot Tub Superstore is ever sold, merged, or reorganized, subject to applicable law.
We never sell your personal information. Service providers are contractually required to protect personal information and may use it only to perform services on our behalf.
SMS / text messaging
If you choose to opt in to receive text messages (SMS) from Hot Tub Superstore, we collect your mobile phone number and your consent to be contacted by text. We use this information only to send the messages you have requested or agreed to receive, such as appointment and delivery reminders, quote and service follow-ups, replies to your questions, and — where you have consented — promotional offers.
We do not sell, rent, or share your personal information, including your mobile phone number and your SMS opt-in consent, with any third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing purposes under any circumstances. We may share your information only with the service providers who help us operate and deliver our messaging program, and only for that purpose.
You can opt out of text messages at any time by replying STOP to any message. Reply HELP for help. Message frequency varies; message and data rates may apply. See our Terms of Service for full SMS terms.
Email marketing
If you provide your email address, we may send you service communications about your inquiry or purchase, and — where permitted — marketing emails about products, promotions, and events. Every marketing email includes an unsubscribe link, and we honor opt-outs promptly.
Analytics & advertising
We use analytics services (such as Google Analytics) and advertising platforms that set cookies or similar technologies to measure site traffic and the performance of our advertising. These providers collect information under their own privacy policies. You can limit ad personalization through your browser settings, aboutads.info, and the settings offered by the platforms you use.
Your choices & rights
- You may opt out of marketing emails (unsubscribe link) and text messages (reply STOP) at any time.
- You may request access to, correction of, or deletion of the personal information we hold about you, subject to applicable law, by contacting us using the details below. We will verify your request and respond within the time required by law.
- We do not knowingly collect personal information from children under 13. This website is intended for adults.
Security & retention
We use commercially reasonable safeguards to protect personal information and retain it only as long as needed for the purposes described above, to meet legal and accounting requirements, or to resolve disputes.
Contact us
Hot Tub Superstore
9728 S Virginia Street, Ste A & B, Reno, NV 89511
605 Mall Ring Circle, Henderson, NV 89014
8340 East Raintree Dr, Suite A1, Scottsdale, AZ 85260
Phone: (775) 470-5000
Email: info@nvhottubs.com
If we make material changes to this policy, we will post the updated version here with a new “last updated” date.